Shipping policy

UK Shipping charges*

 

Order value	Shipping Price
Up to £29.95	£4.99
£29.96.00 +	FREE

 

 

 

 

Pallet deliveries will arrive on a vehicle equipped with a tail lift and pump truck. Orders are off loaded to ground level and wheeled a short distance over good ground to the desired destination. If your delivery address has restricted access (narrow lanes, etc.) please indicate that you require your delivery in a 7.5 tonne lorry in the comment box of the checkout process.

Please note that we do not offer pallet deliveries to the following postcodes:

'BT(All),'DG' 'EH15-26/EH31-46' 'EX 19-23/EX 38-39' 'FK10' 'G13-15/G60-64/G81-84' 'KA1-26/29-30' 'KY2-5' 'LD' 'LL37-39/42-49/51-56/58-78' 'ML10-12' 'PA1-19' 'PL' 'SA61-73' 'SY10-11/SY 16-25' 'TD' 'TQ4-10' 'TR1-16' 'DD' 'FK8-9/FK 11-21' 'KY1/KY6-16/KY99' 'PH1-18' 'AB' 'IV1-28/30-32/36/55-56/63/99' 'KW1-3/5-14' 'TR17-27, TR93' 'PA21-38/41' 'PH19-26/30.41/49-50' 'IV40-49/51-54' 'KW15-17' 'HS' 'PA20' 'KA27' 'PA42-49/62-75' 'KA28' 'PA60-61/76-78/42-44' 'PO30-41' 'IM' 'JE' 'GY1-8' 'GY9'

We aim to deliver your order(s) as soon as possible. We always advise that delivery should be made within 3-5 working days of ordering. Please allow extra time when ordering around peak times of year and Bank Holidays as delays may result.

You will receive a tracking email when your order has been dispatched.

We use delivery partners according to the service used to dispatch your order. Please refer to your dispatch confirmation and tracking details for the carrier handling your parcel.

SIGNING FOR YOUR DELIVERY

If you will not be available to receive your delivery, please check your carrier’s tracking information for any delivery options available for your parcel. Safe-place and neighbour delivery depend on the carrier and service used and cannot be guaranteed. Providing delivery instructions does not guarantee that they can be followed.

If you are at home to sign for a delivery, then by signing for the goods means you are accepting they have been delivered in good condition. Should the outer packaging be breached or the contents of a parcel appear to be damaged, REFUSE the effected parcel. It is not necessary to refuse the whole delivery.

Please check the number of parcels you are signing for and if in doubt note the number of parcels received alongside your signature. Havelins Petcare Limited will not be held responsible for any goods signed for but not received.

DAMAGES

If you are at home to sign for a delivery, then by signing for the goods means you are accepting they have been delivered in good condition. Should the outer packaging be breached or the contents of a parcel appear to be damaged, REFUSE the effected parcel. It is not necessary to refuse the whole delivery.

If you sign for your delivery without checking or it is left without a signature and the parcel and contents are found to be damaged, we must be notified within 24 hours of delivery. Photographic evidence is required of the inner and outer package, along with a photo of the delivery label on the box and a declaration* of damage completed and returned BEFORE we can consider any replacements / refunds. Any emails sent to us at customerservices@havelinspetcare.co.uk containing damage evidence should not exceed 8MB in total. Damage evidence is required within 7 days of the delivery taking place. Due to courier restraints we cannot entertain claims for damages after this 7 day deadline.

We strongly suggest opening our outer packaging to check the contents on receipt.

NOT GOING TO BE IN TO ACCEPT DELIVERY? INSTEAD, YOU CAN REQUEST FOR IT TO BE DELIVERED TO A SAFE PLACE

If you will not be available to receive your delivery, please check your carrier’s tracking information for any delivery options available for your parcel. Safe-place and neighbour delivery depend on the carrier and service used and cannot be guaranteed. Providing delivery instructions does not guarantee that they can be followed.

NOTIFICATION OF SHORTAGES ON A DELIVERY:

You can check the progress of your deliveries via your account on our site / couriers tracking details. Any shortages must be reported within 24 hours of delivery. The courier may also request a Crime Reference Number be obtained from the Police should it be suspected the parcel as stolen. Should the delivery be in dispute and the goods have not been found we require a [courier supplied] declaration** of non-receipt to be completed, signed and returned BEFORE we can consider any refunds. Due to courier restraints we cannot entertain claims for missing goods after 7 days of the advised delivery.

Please note Havelins Petcare LTD cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer when entering the address details into an order. 

**Should you need to return a declaration of damage or non receipt and do not have access to a printer, please write out the supplied document by hand.

DELIVERY SCHEDULE

We pride ourselves on our delivery service. Deliveries are made within 3 - 5 working days after ordering, if ordered at the weekend or on a bank holiday, we aim to dispatch your order on the first or second next available working day. Please allow extra time for delivery during and after public holidays.

Delivery hours depend on the carrier and service used. We cannot guarantee a specific delivery time. Please check your tracking details for any delivery estimates provided by your carrier.

BACK ORDERS

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges for orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

INTERNATIONAL DELIVERY (NON-UK)

Unfortunately, we don’t offer delivery to non-UK addresses at this time.